KU Tradings, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. Please read our Refund and Returns Policy carefully before placing an order.
1. Return Eligibility
Products may be eligible for return under the following conditions:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from its description on our website.
To be eligible for a return, customers must notify us within 7 days of receiving the product.
Products must be unused, in their original packaging, and accompanied by proof of purchase, wherever applicable.
2. Non-Returnable Items
Certain products may not be eligible for return or exchange, including:
- Products damaged due to improper handling or use by the customer.
- Products that have been used, altered, or opened, where applicable.
- Products without their original packaging or accessories.
- Clearance or sale items, unless received damaged or defective.
- Products specifically marked as non-returnable on our website.
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of delivery.
- Provide your order number and reason for requesting a return.
- Share photographs or videos of the damaged, defective, or incorrect product, if applicable.
- Wait for confirmation and return instructions from our team.
- Ship the product back only after receiving return authorization, if required.
Unauthorized returns may not be accepted.
4. Refund Policy
Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method or through another mutually agreed method.
Refund processing may take 5–10 business days, depending on your payment provider or bank.
Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part or the product is defective.
5. Replacement and Exchange
If you receive a damaged, defective, or incorrect product, KU Tradings may offer a replacement or exchange, subject to product availability and verification.
If a replacement is unavailable, an eligible refund may be provided.
6. Order Cancellation
Customers may request cancellation before the order has been shipped.
Once an order has been dispatched, cancellation may not be possible. In such cases, customers may contact our support team to discuss available options under our return policy.
Approved cancellations for prepaid orders will be refunded within 5–10 business days.
7. Shipping Charges for Returns
- If the return is due to a damaged, defective, or incorrect product, KU Tradings will provide appropriate return shipping instructions.
- For other approved returns, the customer may be responsible for return shipping costs.
- Original shipping charges may not be refundable unless required by applicable law or the return is due to our error.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check your bank account or payment method.
- Contact your bank or payment provider for processing updates.
- Contact KU Tradings customer support with your order details if the refund is still missing.
9. Contact Us
For return, refund, cancellation, or exchange requests, please contact us:
KU Tradings
Email: kuttradings@gmail.com
Phone: +971 50 903 7503
Address: P.O box – 4848 , Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street, Ajman, United Arab Emirates.